Shelbyville Insurance Services Notice of Privacy Practices

THIS NOTICE DESCRIBES OUR INFORMATION PRACTICES AND POLICIES. IT APPLIES TO OUR RELATIONSHIP WITH YOU IF YOU ARE AN INDIVIDUAL WHO INQUIRES ABOUT OR OBTAINS PRODUCTS OR SERVICES FROM US FOR PERSONAL, FAMILY OR HOUSEHOLD PURPOSES.

We believe that your personal information should be respected and protected. For this reason, we are committed to protecting your personal information and using it only as appropriate to provide you with the best possible service, products and opportunities. This Notice is effective 06/09/2011.

Information We Collect

To provide our products or services, we may collect personal information about you from a variety of sources, including:

  • information that comes from you during the application process or when visiting www.website address.com
  • information about you from our affiliates, your independent insurance agent, governmental entities, consumer reporting agencies and other sources
  • with your prior written consent, a medical professional who has treated you or members of your family

The type of information that we collect depends on the product or service requested, but may include:

  • credit history
  • motor vehicle reports
  • inspections on your property
  • claims history
  • information concerning your previous insurance policies
  • information to properly investigate and resolve any claims

Information We Disclose to Third Parties

We do not sell your personal information to anyone. We do not disclose your personal information to third parties – people and companies that are not affiliated with us – for their own marketing purposes. For this reason, no “opt-out” is required. If we share some personal information about you with third parties without your specific authorization, it is to provide you with products and services that you request or expect from us, and as otherwise permitted by law.

For example, we may disclose the personal information we collect (as described above) as necessary to:

  • service your policy, lease or account
  • investigate and pay claims
  • comply with state and federal regulatory requests or demands
  • process other transactions that you request

To whom we make such disclosures depends on the product or service requested but may include:

  • your independent insurance agent
  • insurance regulators
  • reinsurance companies
  • consumer-reporting and fraud prevention agencies
  • your mortgage or premium finance company
  • insurance adjusters

We also may disclose personal information about you to companies that perform marketing services on our behalf or to other financial service providers with which we have joint marketing agreements. If information is disclosed, it will not result in telemarketing or direct mail marketing.

Information Security

We restrict access to personal information about you to those employees who need access to that information in order to provide products and services to you. We maintain physical, electronic and procedural safeguards to guard your personal information.

A Special Word About Our Insurance Information Practices

The information in this section applies to you only if you applied for or purchased an insurance product from us for personal, family or household purposes. This section is intended to supplement, but not replace, the other information contained in this Notice of Privacy Practices.

You have the right to access the personal information that we collect about you in connection with your insurance transactions with us. If you believe that any of that information is in error, you have the right to request us to correct it. Send your written request, including your policy number and the information about which you are concerned, to the address listed below.

To receive a more detailed notice regarding our insurance information practices and your information privacy rights, please contact us at the address or phone numbers given below.

Any written requests concerning the information explained above should be sent to:
Privacy Officer
Shelbyville Insurance Services
P.O. Box 410
Shelbyville, IL 62565

Use of E-Mail

We appreciate your questions and comments about our website and services and welcome your email messages to mailboxes listed on our web sites. We will share your messages with those within our organization that are most capable of addressing the issues contained in your message. We preserve the content of your e-mail, your e-mail address and our response so that we can efficiently respond to questions you might have. We also do this in an effort to meet legal and regulatory requirements. We will respect your request not to be contacted by e-mail.

Please use your best judgment when sending information via the Internet to an e-mail address. E-mail sent via the Internet may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure e-mail transmissions while others have not, thereby compromising the privacy and integrity of an e-mail. An e-mail may be copied, altered or destroyed. You may always convey confidential, personal or sensitive information more securely by calling the appropriate service phone number that you will find under Contact Us.

Links to Other Websites

This website may feature links to other websites owned and operated by third parties. Be advised that Shelbyville Insurance Services is not responsible for the content or services of these third party sites. Privacy Policies, if any, of these third party sites may differ from Shelbyville Insurance Services’ Privacy Policy. We encourage you to read the Privacy Policy of any website you visit.

Changes to Our Website Privacy Notice

Shelbyville Insurance Services is required to follow the terms of this Notice. Please note that we reserve the right to make changes to this Notice and the terms of the new notice will apply to all PHI that we maintain. If any changes are made, we will provide you a revised copy, via mail. If you wish to receive a copy of this Notice, or any future revisions electronically, please contact our Customer Service Department at the telephone number(s) above. Receiving a Notice electronically will not affect your right to receive a paper copy.

Contacting Us

For further explanation of the information contained in this Notice, please contact the Customer Service Department. Our representatives may be reached at 217-774-2155 (locally) or 1-800-580-2155 (toll-free).